Where do the installers come from?
Nothing is hosted here. Download buttons open a public software distribution page that serves the build matching your device, and outbound links are nofollow and open in a new tab. We do not provide cracked, ad-stripped or subscription-unlocked builds, and no audio or lyric files.
What are the minimum requirements for each platform?
Windows 10 or 11 on 64-bit (Windows 7 only runs an older branch), macOS 11 Big Sur or later on both Apple silicon and Intel, Android 8.0 or later, and iOS 14 or later. Below those versions the app may install but crash or lack features.
How big are the installers?
Roughly 96 MB for Android, 118 MB for Windows, 165 MB for macOS and 320 MB for iOS. Sizes shift between builds, but a large gap usually means an interrupted download or the wrong platform package — delete it and download again rather than resuming.
Is lossless audio worth enabling?
It depends on the output chain. Bluetooth re-encodes the stream, so lossless and the high tier sound nearly identical on wireless earbuds while using several times the data. The difference is audible on a desktop with wired headphones or an external DAC.
Will clearing the cache lose my playlists?
No. Playlists and favourites live in the cloud; cache is only temporary data written as you listen. What usually consumes space is offline downloads, which are a separate store and must be deleted from download management.
Why are some tracks greyed out?
The licence for that title has lapsed or it is not available in your region. This is a licensing state, independent of client version, network and cache, so reinstalling or switching devices will not restore it.
Do playlists and local files move to a new phone?
Cloud playlists, favourites and follows return as soon as you sign in. Imported local audio lives on the device, so copy the files to the new phone and rescan the folder.
The app is not in my app store. What now?
Listing visibility depends on the region of your store account. Even after installing, some titles will be greyed out because of licensing scope. Those are content limits rather than client faults, and this site does not publish ways around them or recommend modified builds.
It buffers constantly on desktop — did the install fail?
No. If the interface opens and you can sign in, the install succeeded. Drop one quality tier, switch networks, and check whether a proxy tool in global mode is intercepting playback requests; switching it to rule-based mode often resolves it.
What is this site's relationship to NetEase?
None. This is an independent third-party reference site covering public download links, install steps and usage issues. The NetEase Cloud Music name and marks belong to their owner and are referenced only to identify the product.
Not covered here? The usage guide has the troubleshooting order, and the articles go deeper. For installers go straight to the download page.
网易云音乐